Contact us
Call, send a secure message in the app or visit a branch. This bank and its contact details are fictional.
Lanternvale Bank is fictional. The phone number and email below are placeholders and are not in service. Never send personal or card details to anyone claiming to be this bank.
Ways to reach us
Phone
+999 0 000 0000 (fictional, not in service)
care@lanternvale.example (fictional, not monitored)
Secure message in the app
Open Help in the app and choose secure message. We reply within one working day.
Visit a branch
See Branches and ATMs for opening hours.
Opening hours
| Channel | Hours |
|---|---|
| Phone banking | 24 hours a day, 7 days a week |
| Card blocking in the app | 24 hours a day, 7 days a week |
| Secure message replies | Sunday–Thursday 8:00–20:00 |
| Branches | Sunday–Thursday 8:30–15:00 (varies by branch) |
Fictional hours for software testing.
Complaints
We want to put things right quickly. If you are unhappy with our service, tell us and we will follow these steps.
- Step 1: Tell us by phone, secure message in the app or at any branch. We confirm receipt within 2 working days.
- Step 2: A complaints officer reviews your case and replies within 10 working days.
- Step 3: If you are still not satisfied, ask for a review by our customer care manager, with a final answer within 30 days.
- Step 4: You may then take your complaint to the relevant independent body, subject to local banking regulation.
Lost or stolen card
Freeze your card immediately in the app, then call phone banking to block it permanently and order a replacement.